2 minThe Purpose of the Least Cost Routing (LCR)
Least Cost Routing, or LCR, defines how to choose the best route for outgoing voice calls.
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Why should Companies switch to SIP Trunking?
SIP trunking stands for Session Initiation Protocol, and it is based on VoIP (voice over Internet protocol) – with establishing a PBX connection (private branch exchange). Along wi
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7 Contact Center Metrics Every Enterprise Should Be Measuring
Use these seven metrics to monitor your contact center’s performance, compare it against industry averages, and track whether your operations are improving over time.
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Twilio Programmable Voice: Future-Proofing Your Cloud Communication Strategy
Twilio Programmable Voice offers a scalable Interactive Voice Response (IVR) system which can respond to customer commands and use text-to-speech in hundreds of languages to increase
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