Open Contact Center (OCC)

Your business needs a Smart Contact Center Software that is Modern, Open, and Intelligent

IDTs' Open Contact Center (OCC) is a unique Cloud Contact Center Platform that gives you Total Control & Freedom.

  • $0/Seat Exclusive Pricing, 100+ Features
  • Highly Customizable Contact Center
  • Access to IDT Client Exclusive Voice Rates, Just can’t beat that!
  • Integrates with all major CRM & Cloud Providers Instantaneously
  • Bring Your Own Carrier (BYOC) enabled platform
  • Remote Ready solution that’s productive, happy, and ready to help you grow
  • Intelligent Autodials, Inbound Widgets, Workflows, Analytics, and Media Center
You are in a good company

Boost Agent Productivity & Maximize Revenue

CRM Supported

Contact Center Solution that Grows With You

Empower your contact center with a cloud-native, highly customizable platform that provides speed, agility, and reliability. With low-code, no-code, and custom-code development tools, you get the assurance of 99.95% uptime SLA and can quickly scale to any enterprise demand.

Call Flows

A highly efficient automatic system for outgoing call management. Allows configuration of client lists, call-center operator workloads, call scheduling, and other elements.

Call Logistics

When and what do you want your client to hear about you? Set the time and the windows of bidirectional calls.

User Control

Build department hierarchies, set up tasks, manage personal and departments call flow.

Monitoring

Supervise the call center in real-time and track the operators' work efficiency.

Reports

Exhaustive reporting availability based on all call data. Extract valuable insights and develop new strategies around actual results.

SMS

Communicate by two-way SMS automatically using templates with selected phone numbers.

Open Contact Center Free Trial
Request Free Demo

Pricing to suit your business needs

OCC

  • Flexible Free Trial
  • Transparent Pricing
  • 100+ Features

Native

$0/seat

Software bundled with a monthly commitment of telecom services from IDT

Enterprise

$47/seat

Bundled with 10 concurrent agents

Contact Center Platform That Guarantees You a Higher ROI

Widgets

View the real-time situation, statistics, and monitoring via
user-friendly visual tools.

Call Flows

Configure call flows using visual tabs incorporated within the platform's dashboard.

Security

Masquerading client's information that is visible to agents, provide security to businesses with their data against potential leaks and theft.

IVR and TTS tools

Use Interactive Voice Response (IVR) and Text-to-Speech (TTS) tools to save time and automate communication.

API Integration

A highly scalable and flexible call center software that lets you integrate any 3rd party Solution or application with APIs to double its capacity.

Reports

Reports provide all data insights about calls and phone numbers. Need more? Listen to the particular call and view all information about it.

Why <open> is the way to go?

Build and Extend Applications
Design Custom Flows
Develop Custom Integrations
Create Custom Reports

Have any questions?

Connect with our voice experts, and consult
them on any Contact Center related questions you may have

back to top