8 minWhat is Jitter? Typical Causes & Ways to Reduce It
If you have experienced laggy audio or video or other annoying distortions and want to explore ways to prevent them in the future, read this guide to the end as we define jitter, sta
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8 Best Twilio Alternatives & Competitors In 2022
We’ll be looking at eight of the best alternatives to Twilio which offer the same or similar functionality, but at a price level that won’t raise an eyebrow or drain your wallet.
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Understanding Stir/Shaken: Overview and Guide
The principles and basic practices of the Stir/Shaken communications security framework explained.
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The Benefits of the Call Routing Systems
The usage of call routing systems can bring multiple benefits: it can enable more effective personnel engagement and optimize human resources.
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5 Big Ways For Debt Collection Companies To Enhance Productivity
Here are five ways debt collection companies can enhance productivity to successfully and efficiently recover more debts.
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The Purpose of the Least Cost Routing (LCR)
Least Cost Routing, or LCR, defines how to choose the best route for outgoing voice calls.
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The Benefits of VoIP Origination / Termination
The VoIP origination and termination are two distinct processes, so the vendor that offers origination may not offer VoIP termination and vice versa.
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7 Best UCaaS Providers in 2022
We look at seven of the best UCaaS providers in 2022, and the services they offer to business users of various kinds.
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Improve your User Experience by Introducing Unified Communications
Unified experience incorporates a set of data coming from multiple sources and presented in a single, understandable way.
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Why should Companies switch to SIP Trunking?
SIP trunking stands for Session Initiation Protocol, and it is based on VoIP (voice over Internet protocol) – with establishing a PBX connection (private branch exchange). Along wi
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7 Contact Center Metrics Every Enterprise Should Be Measuring
Use these seven metrics to monitor your contact center’s performance, compare it against industry averages, and track whether your operations are improving over time.
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Implementing Microsoft Teams as a Cloud Telephony Solution
Microsoft’s Phone System converts Teams into a full enterprise cloud telephony solution, capable of enabling users to make and receive calls.
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