To deliver these exceptional experiences through new CX channels, contact centers are adopting the cloud-based technology of contact-center-as-a-service (CCaaS)
We look at the essential tools you need for effective debt collection at your call center
We look at Interactive Voice Response (IVR), and the benefits you can derive from having an IVR system in your call center.
We look at Automatic Call Distribution (ACD), and seven warning signs that your organization needs it.
We consider nine simple things you can do, to make cold calling less stressful.
We look at some effective Call Center Quality Assurance strategies that boost agent performance and customer satisfaction.
We describe 10 call center tools and features that help businesses improve the work of their representatives and support agents.
CXaaS is more than simply moving CX functions to the cloud. It’s an end-to-end, cloud native approach to optimizing CX throughout the entire customer journey.
AI technology can provide good value for those who apply them to their systems. The same is also valid for the call centers since AI technology can enable and automate multiple funct
Here are five ways debt collection companies can enhance productivity to successfully and efficiently recover more debts.