2 minThe Purpose of the Least Cost Routing (LCR)
Least Cost Routing, or LCR, defines how to choose the best route for outgoing voice calls.
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The Benefits of VoIP Origination / Termination
The VoIP origination and termination are two distinct processes, so the vendor that offers origination may not offer VoIP termination and vice versa.
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7 Best UCaaS Providers in 2022
We look at seven of the best UCaaS providers in 2022, and the services they offer to business users of various kinds.
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Improve your User Experience by Introducing Unified Communications
Unified experience incorporates a set of data coming from multiple sources and presented in a single, understandable way.
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Why should Companies switch to SIP Trunking?
SIP trunking stands for Session Initiation Protocol, and it is based on VoIP (voice over Internet protocol) – with establishing a PBX connection (private branch exchange). Along wi
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7 Contact Center Metrics Every Enterprise Should Be Measuring
Use these seven metrics to monitor your contact center’s performance, compare it against industry averages, and track whether your operations are improving over time.
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Implementing Microsoft Teams as a Cloud Telephony Solution
Microsoft’s Phone System converts Teams into a full enterprise cloud telephony solution, capable of enabling users to make and receive calls.
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Twilio Programmable Voice: Future-Proofing Your Cloud Communication Strategy
Twilio Programmable Voice offers a scalable Interactive Voice Response (IVR) system which can respond to customer commands and use text-to-speech in hundreds of languages to increase
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UCaaS vs CCaaS vs CPaaS: Understanding the Difference
The cloud-based “as a Service” or “aaS” economy continues to gain traction in the commercial sphere – particularly in the Information Technology (IT) infrastructure and sof
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SIP Trunking vs. VoIP: What’s the Difference
Two proven technologies – VoIP and SIP – can help organizations increase the flexibility, reliability, and productivity of their IT toolkit on the journey to a new workplace mode
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What is Bring Your Own Carrier (BYOC)?
In today’s dynamic environment, the quality and consistency of your voice communication is of crucial importance. To achieve a flawless user experience - many businesses and indust
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Attestation level C
Gateway or C level Some of your calls may be flagged as spam and can be stopped at carrier level, you can lose customers and brand recognition. The service provider has originated th
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